Virtual Offices FAQs | FAQs | Servcorp

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FAQS

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What is a Servcorp Virtual Office?

A Servcorp Virtual Office is everything but the office. You can choose to work from home, or from anywhere with a professional team, facilities and the infrastructure of a multinational corporation to support you. 

A Servcorp Virtual Office can drastically reduce your overhead including: rent, staff, technology, and utilities.

From a simple address, meetings or communication package, to a combination of all three you choose what you need for your business.

How would a Virtual Office enable me to work from home?

The Servcorp Virtual Office is invaluable to your business if you are working from home - or from anywhere worldwide.

The Virtual Office Includes:

  • A prestigious address in any one of our 150 worldwide locations
  • A local business telephone number
  • A dedicated receptionist managing your calls at your chosen location
  • Worldwide access to boardrooms, meeting rooms and private offices for as little as 10 minutes or the entire day
  • Instant online booking system ensures easy, fast and secure bookings

What are the costs involved in a Virtual Office? Are there any hidden costs?

There are no hidden costs. You have one fixed cost: your monthly Virtual Office membership fee. For additional services, Servcorp charges by usage. You only pay for what you use, nothing else.

How do I become a Virtual Office member?

Simply choose the package[s] and location of your choice, enter your credit card details, and you will be fully operational in less than 5 minutes! 

How long is my Virtual Office contract commitment?

One month. A Servcorp Virtual Office is a month to month commitment, there are no long term contracts and no security deposit if you pay by credit card.

What are the Terms & Conditions for a Virtual Office?

 

TERMS & CONDITIONS



FIRST MONTH FREE:
Servcorp will provide the first month free of the package the client purchases online for any USA center - this offer cannot be combined with any other promotional offer; limited to one location per company. Either party can give written notice at any time within the first month to discontinue the service with no further obligation. In the event that the membership is not cancelled in writing, billing shall continue on a month to month basis until one month's written notice is given by either party. Membership shall be billed at the advertised rates online at http://www.servcorp.com/virtual-offices/pricing and the free trial will include only those services included in the package's standard offerings.

RENT:
The rent shall be paid monthly in advance on the first day of each month. In respect of any broken period a pro-rata adjustment shall be made. A setup fee will be applicable to; all new packages, upgrades, and suspended accounts re-activating, per location.

CREDIT CARD BILLING & SECURITY DEPOSIT:
Credit card billing is a requirement of membership. If a credit card is used, the Member irrevocably authorizes Servcorp to deduct all amounts charged to the Member by Servcorp on such credit card at any time during any billing period. Payment for Services and/or charges by credit card will attract an administration fee of 3% of the amount paid. Servcorp reserves the right to require a security deposit and agrees to notify Member in advance. Should a security deposit be required, refund of security deposit shall be made to the Member 90 days after the termination of the Agreement. The security deposit shall not be deemed as advance payment however Servcorp is entitled to deduct from the security deposit any monies owed to Servcorp for services provided. Such deduction shall not be deemed to waive any breach by the Member of this Agreement. If the Member fails to demand the refund of the security deposit within 365 days after the date of termination of this Agreement, the security deposit shall be deemed forfeited to Servcorp Virtual Office absolutely.

RETURNS & REFUNDS:
Servcorp will only provide a refund in the event of an incorrect amount being charged to a client. Servcorp clients must give one month written notice to terminate their Virtual Office contract. No refund or return will be allowed for any time period that is shorter than this.

DELIVERY INSTRUCTIONS:
Servcorp aims to have all Virtual Offices set up within the client's required time frames. This means if a client has a specific start-up date, Servcorp will have their Virtual Office ready and operational the day before this date.

SECURITY OF CARDHOLDER DETAILS:
Servcorp secures your private information including credit card information with full 128-bit SSL browser encryption using a VeriSign SSL Certificate. All credit card information and payment retrieval is fully secure at all times. Information exchanged with any address beginning with https is encrypted using SSL before transmission. Servcorp requires two forms of acceptable identification documentation ("the Documentation") of the primary contact, the cardholder, under the company account within 24 hours of joining online to complete the Agreement. Servcorp reserves the right to terminate this Agreement should proof of identity not be received.

TERMINATION:
Contracts are on a month to month basis. One month's written notification is required by either party to terminate this Agreement. Receipt of termination notification and the termination date will be confirmed in writing by Servcorp. Only once this confirmation has taken place will outstanding rental be confirmed. Upon receipt of notice to downgrade or terminate the Virtual Office service, an administration/disconnection fee of $75 will be applied to the member's account. Servcorp reserves the right to terminate this agreement immediately in the event that its team members are being harassed by the Member or persons attempting to contact the Member. Should Servcorp have reason to suspect immoral, unethical, illegal or fraudulent business practice it reserves the right to immediately terminate this agreement and all services being provided.

COSTS:
The Client will be responsible for Servcorp's reasonable costs in recovering any monies owed under this Service Agreement.

SERVICES:
The services provided by Servcorp may vary at Servcorp's absolute discretion during the term of membership and shall be provided during our normal business hours. Services include, but are not limited to telephone call charges, excessive incoming call charges, secretarial services, photocopying and printing, facsimile charges, postage and courier services, sundries including stationery, conference rooms/private offices rental, refreshments, email and Internet. The Member acknowledges that Servcorp owns all telephone numbers and I.P. addresses allocated for use by the Member. Servcorp retains the right to not accept any excessively large, unreasonable or unlawful packages. All services are to be paid 7 days after date of invoice. During the term of membership, should the level of service not meet the Member's expectations, please contact our Head Office at customerservice@servcorp.net and we will respond within two working days.

INCLUSIONS:
The Virtual Office members receive three days per calendar month (non accumulative) complimentary access to an office/coworking space in cities where Members are not a Servcorp or Servcorp Virtual Office client. All bookings are subject to availability and consecutive days are generally not available. The Global Virtual Office members are entitled to four days per calendar month (non accumulative, USA only) complimentary access to an office/coworking space anywhere in the Servcorp network, including your city's membership. Multiple Virtual Office package holders will be capped at four (USA only) days complimentary office use. Office access is booked in daily blocks only via Servcorp Online® (referred to as 'Day Suite' or 'Office Suite') and cannot exceed more than four (USA only) complimentary days in one location. A secretarial booking fee applies for any resource when bookings are not made via Servcorp Online®. Should a day suite not be available for the time that you require; simply contact your Servcorp team to confirm if an additional day suite can be made available. Where availability is possible at the location you require, the team will setup an office as per your request. This office will be equipped with broadband internet and Cisco IP phone connections (call charges & internet charges do apply for usage). Dedicated teams on hand to provide you support. A setup fee will apply for this additional office per day.

CANCELLATION POLICY:
Cancellation of resources and facilities within 24 hours incurs 100% hire charge and cancellation within 48 hours incurs a 50% hire charge. Complimentary day offices booked in advance which are not utilized may be charged full price for the duration of the booking at Servcorp's discretion. In the event that a particular facility that has been booked by the Member becomes unavailable, Servcorp reserves the right to provide the Member with at least 48 hours' notice to move the existing booking to a room type of equal or greater value.

COWORKING SPACE ACCESS:
Members can utilize complimentary coworking space at any Servcorp location worldwide. Access to the Coworking Space is available during standard business hours. The Global Virtual Office members receive 5 hours complimentary access per day, The Virtual Office members receive 3 hours complimentary access per day and Address & Meetings members receive 1 hour complimentary access per day, non accumulative and subject to availability. Subsequent hours are available on a pay as you use basis.

INCREASES:
The Member shall pay during the term of this agreement all charges for services rendered at the rates stipulated and documented by Servcorp at its absolute discretion. The Member agrees that Servcorp reserves the right to change, or vary the charges for such services upon giving one months' notice in writing of such change, and such new charges shall apply from the date of expiration of notice. Monthly membership fee shall automatically increase by 10% at each anniversary of the commencement date.

CALL TRANSFER OPTIONS:
Servcorp will be in contact with Global Virtual Office, The Virtual Office and Virtual Communications Members to confirm up to three contacts to whom your calls can be transferred. Every additional contact will incur an additional monthly charge. Call charges will apply to all transferred calls. Mobile calls incur a higher rate. Check the setup of your telephone number and transfer options and notify your Virtual Office Manager of any changes. In the case of Unified Messaging email message delivery, the Member is responsible for browser and ISP security settings which enable or prevent delivery of voicemail packets. Changes to the communications services must be notified in writing.

VOICEMAIL MESSAGE NOTIFICATION:
The voicemail system will automatically notify Global Virtual Office, The Virtual Office and Virtual Communication Members as each new message is received (only call charges apply).

INDEMNITY CLAUSE:
The Landlord shall be expressly indemnified by the Member against any loss, damage which is caused by corruption of data or any loss of information from hardware, software, mechanical, Internet damage or any errors by Servcorp Team Members. The Member guarantees that it will not use the Virtual Office for any immoral or illegal purposes.

INVOICE:
Detailed invoices are only available online at Servcorp Online®. Credit card processing of invoices shall occur on approximately the first business day of each month. Declined credit cards, insufficient funds from direct debit payments or dishonored checks will incur a service fee of $50. Should payment not be receipted by the 20th of any month for any reason, Servcorp, at their absolute discretion, may suspend or terminate all services. Any monies owing to Servcorp for more than 20 days shall bear a fixed penalty charge of $50 and an administration fee at a rate of 5% on the overdue balance per month until payment. In the event of suspension or termination, a reactivation fee of $75 will apply to reinstate membership in addition to any monies owed to Servcorp. All bank fees will be paid by the member. All payment queries after the 21st of the month may bear an administration fee.

STAFF:
If the Member, or any business of which the ownership or control is directly or indirectly associated with the Member at any time during the term of Membership or within 12 months after termination of the membership employs any of the staff employed or who were employed by Servcorp or any business affiliated with Servcorp during the term of the membership then the Member shall pay to Servcorp by way of liquidated and ascertained damages an amount equal to 100% of the new annual wage or package of the employee which the parties agree is a genuine preestimate of the loss suffered by Servcorp. The applicability of liquidated and ascertained damages applies to all staff whether permanent, part-time or otherwise.

CALL VOLUME:
Global Virtual Office, The Virtual Office and Virtual Communication Members receive 15 incoming calls per day included in the service. Charges do apply for higher incoming call volume.

GUARANTOR:
In consideration of Servcorp entering into this Agreement with the Member, the Guarantor, for themselves and each of their executors and administrators unconditionally agree that they and each of them will be with the Member jointly and severally liable to Servcorp for the payment of the rent and all other monies payable by the Member and also for the due performance of all the terms and conditions on the part of the Member contained or implied in this document.

CONSIGNMENT:
The Member confers on Servcorp, or any party appointed by Servcorp, the right to purchase and store drinks, including liquor, in place of the Member.

DRESS CODE:
When utilizing Servcorp locations businesslike dress standard applies at all times.

LOYALTY PROGRAM:
Each month, the Member will accumulate points equal to 20% of their Servcorp Virtual Office® expenditure. The credit amount can be redeemed in the form of an EXECUTIVE SUITE UPGRADE, OFFICE WORLD UPGRADE (where available), or a VIRTUAL PAUSE. An EXECUTIVE SUITE UPGRADE allows the member to use loyalty points towards the office rental costs of a Servcorp Executive Suite of any size, any price, at any Servcorp location internationally. Minimum lease term is 1 month. An OFFICEWORLD UPGRADE allows the member to use loyalty points towards the membership cost of a private or shared flexible office at any Servcorp location internationally (where available). Minimum membership term is 1 month. VIRTUAL PAUSE enables the member to use loyalty points to "pause" their Virtual Office package by using loyalty points to offset their rental costs. A pause may be taken for a maximum of 3 months per annum, either intermittently or in total. Servcorp rebate will expire 5 years after the date accrued. A copy of the full terms and conditions for Servcorp Loyalty Program can be viewed at Servcorp Online.

MEMBERSHIP:
Global Virtual Office primary location will be assigned in the city of the residing member, where a location in the member's local city is required. Any additional companies for which you use services of any kind for must be advised in advance. Membership is limited to the company name as stated on your Servcorp Agreement. Your membership will automatically be upgraded for you should you utilize a service not included in your package.

REFERRAL REWARDS:
As a Servcorp client, if you refer a friend or associate to Servcorp and that person becomes a new client at any Servcorp location, you will then be eligible for a referral reward. For every successful referral to Servcorp Virtual Office® we will offer you one month free rental at your existing Virtual Office location. For every successful referral to Servcorp Serviced Office, we will offer you commission worth 10% of the value of the initial agreement term upon commencement date of the new client office referral.

TAXES:
All prices quoted are exclusive to any government taxes where applicable and allowable by law.

IDENTIFICATION REQUIREMENT:
It is a requirement for all packages to provide two forms of acceptable identification documentation ("the Documentation") of the primary contact under the company account. If Servcorp does not receive the Documentation from the member they have the right in their absolute discretion to terminate the membership.