Does Your Business Need a Professional Answering Service?

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SERVCORP BLOG
BUSINESS MANAGEMENT

Does Your Business Need a Professional Answering Service?

March 10, 2016 | Jennifer Goodwyn

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When you cannot be around a phone 24/7, but you also don't want to miss an important call from a client, how can you find a happy medium? No customer wants to hear a machine pick up their call and ask them to leave a message. With an answering service, your clients can talk to a human who is ready to help them at any time of the day. So what can a professional answering service do for you?

More Cost Effective than a Receptionist

Every penny counts when you are running a business, and if you can have all your calls answered without having to pay a regular salary and provide competitive benefits, then why bother employing a full-time receptionist? Answering services guarantee a professional, high-quality experience each time a customer or colleague calls and you can be assured of their training quality and communication skills because, at the end of the day, you know your clients deserve the very best.

24/7 Availability

There is no way you can constantly be in front of a phone and, even if you could, would you want to? An answering service gives callers someone who is informed and helpful to talk to whenever they need it. No more missed opportunities because an earlier call dragged on -- an answering service will always be available. Missed calls also pile up into missed voicemails but, with an answering service, your calls and messages will stay organized to help you maintain efficiency.

Stay Organized

Calls pile up; it happens to everyone. One minute you are on top of it, and the next you have a pile of calls looming over you. An answering service will help eliminate clutter, which will only slow you down. By letting someone else handle the brunt of it, you can stay focused on the task at hand and stay on top of customer concerns. Plus, answering services will be able to filter out annoying sales calls so you will not have to waste your breath saying “I am not interested” multiple times a day.

Customer Retention and Happiness

A helped customer is a happy customer. An answering service will always be there for your clients, even when you cannot be. Customers come back when they have great experiences, and an answering service could be the way to continue that positive experience. Whether it be a new client or just a follow-up, a good impression will always go far.

Time Management

With a small business, what you create is where your value comes from, and creation takes time. Answering services let you spend your time doing what's important, whether it be collaborating with creatives in the area or designing the next big thing. Your time is valuable, so make the most of it.

More Credibility

Even if your business consists of only you and your college roommate, a professional answering service can give your business the credibility it deserves. With professional, pleasant voices answering calls using your company's name, you can create the illusion that you operate out of a huge office space with a full staff. 

With a variety of answering services available, you should weigh the needs of your small business. Servcorp's innovative virtual phone and receptionist puts the power of an answering service into the palm of your hand. The innovative answering service has all the basics, and will allow you to use your pre-existing business number. One of the most helpful features is the ability to transfer calls to wherever you are. With a professional answering service, you do not have to let a business landline tether you to your office chair anymore. You can bring your calls wherever your day takes you, even to the beach.

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Virtual Receptionist